My wife and I decided that we wanted to spend 3 weeks in Vietnam and Cambodia and as is our norm searched for a company based in Vietnam to assist us in organising our trip. I did the usual searches and came across VivuTravel. When I saw all the fantastic reviews on Tripadvisor I started to wonder if they were writing them themselves! Anyway we decided to give them a go, clearly all the reviews were real. VivuTravel provide an amazingly professional service with a true eye for detail. Hoai Nguyen was the consultant that we dealt with and she was exceptional. During the planning stages we received replies to our emails in a very timely manner. We took one of the templates trips and then tailored it to suit our timetable and what we wanted to see. Hoai sent us proposed itineraries and accommodation which we reviewed and requested amendments to where required. Hoai updated and changed in a timely manner as well as providing us with further suggestions. From our initial meet with the man that assisted us with the visa process in Vietnam when we landed to the driver who dropped us back at the airport for our return home everything ran smoothly. Hoai proactively contacted us when she found that one of the hotels in the itinerary would be undertaking building works and assisted us in moving to a different hotel. One of the hotels we stayed in where we had ordered a deluxe room provided a room which was certainly nice but had no window. We contacted Hoai to sort our when the hotel told us they had no other rooms, she did this with no problems and no additional cost to us. My wife left her reading glasses on an internal flight, we contacted Hoai who in turn contacted the airport, located the glasses and arranged to have them delivered to our hotel. One of our flights was delayed and rather than just being dumped at the airport the guide took us to two additional attractions in Hanoi (again at no additional cost to us) and then recommended a restaurant where we had dinner. I could go on and on but if you are going to Vietnam, do yourselves a favour and contact VivuTravel!!!